Part of our full management service
Guest Communication for Short-Let Owners in Newcastle & Gateshead
Guests message at every stage of a booking. As part of our full management service we handle that communication for you — from the first enquiry to checkout — so guests have one clear point of contact and you don't have to answer every message yourself.
Part of our full management service (15% management fee) for owners in Newcastle, Gateshead and the surrounding North East. Property setup, furnishing and linen are paid by the owner.
What we do
Enquiries and booking questions
We respond to questions from guests who are considering a stay.
Arrival information
Guests receive straightforward check-in details and the information they need before they arrive.
During the stay and checkout
We answer questions while guests are staying and look after checkout communication.
How it works
- 01
Prepare the property information
We gather what guests need to know — access, house rules and how things in the home work.
- 02
Communicate through the stay
We handle messages before arrival, during the stay and at checkout.
- 03
Pass on what matters
If a guest reports a maintenance issue, we update you immediately and arrange what's needed.
Your responsibilities as owner
- Share anything guests need to know about the property, such as how appliances or access work.
- Let us know about any changes at the property that affect guests.